Shipping & Returns

Shipping Policy

  • Free ground shipping to the 48 Contiguous United States. Non-contiguous states, Alaska and Hawaii, and all off-shore United States territories and possessions, which are American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands are responsible for shipping.
  • Expedited shipping available at additional cost. 

Returns & Exchanges

  • Free shipping for returns in 48 Contiguous United States. Non-contiguous states, Alaska and Hawaii, and all off-shore United States territories and possessions, which are American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands are responsible for shipping and return fees.
  • All returns request must be received within 30 days of the order date to receive a full refund.
  • All products should be returned in or with their original packaging, including the packing slip. Items not returned in original packaging may incur 15% repackaging fee.
  • Returns are received and processed within 14 business days from when you shipped your package back to us. Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
  • If there is a defect or quality issue with your product upon arrival, please  email info@knemi.com.

Items Ineligible for Refund/Exchange

  • Any noticeably worn, used, or damaged items that were initially received in good condition.
  • Any merchandise purchased from other retailers (these products must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer).
  • Any item that was purchased more than 30 days from original purchase date is ineligible for a return or exchange of any kind.
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • If your purchase was an international order.

How to Return Items

  • Please Complete RMA form returns.knemi.com
  • The information will be reviewed and a printable packing slip will emailed to you.

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